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Privacy Policy

Introduction

The following information provides details of our approach to handling and storing your data respectfully and securely. We take the protection of data very seriously and apply our data principles across all areas of our operation.

We encourage you to read this privacy policy carefully. Should you have any questions or concerns about our privacy practices, please contact us using the details provided on our website; moondancebar.co.uk.

How do we use personal information?

Administration purposes – We store details of your booking requests and enquiries as part of our approach to adequate record retention. This enables us to keep track of requests and any details which notify us of any special needs and/or requirements specific to bookings placed with us.

Delivering marketing and events communication – We may from time-to-time communicate with you via email, telephone, SMS and messaging applications to inform you of relevant event dates and information. The communications are subject specific to Moondance Entertainment Limited, and usually relate to transaction information, promotional offers and general marketing materials. Such communications will only be sent to you if you have opted in to receive marketing specific materials from us.

What information do we collect?

The information we may collect includes name, contact numbers, email address. This information may be collected from the following places:

We do not collect or store special category data without your explicit consent to do so. Special category data is more sensitive and there must be greater protection which we may collect and store these types of information. Examples of special category data include:

This type of information will not typically be captured unless there is an essential need for us to have the information, and you will need to provide us with explicit consent for us to process this data.

Who we are?

We operate under the names of; Moondance Entertainment Limited, Moondance Bar and Moondance Entertainment. All references to any of these names within this policy applies to all operating names.

Your rights in relation to personal data

Under the GDPR you have the following rights; right to be informed right of access, right to request rectification, right to request erasure, right to restriction of processing, right to data portability and right to object.

Right of access - you have a right to access and see the information we store about you. To do so, you should contact us using the contact methods provided on our website.

Right of erasure – you have the right to request that we erase your information, but we reserve the right to refuse in cases where we are required to retain certain pieces of information by law or alternate regulation. To do so, you should contact us using the contact methods provided on our website.

What legal basis do we have for processing your personal data?

We process personal data based on legitimate interests. This means that the we collect and store personal data as part of the relationship between us as a service provider, and you as a customer or enquirer of our services. For example; when you visit or complete a contact form on moondancebar.co.uk, we will ask you for your name and contact details, so we can contact you in relation to your enquiry.

Making a complaint

To make a complaint about the way in which your information is handled, or to complain about any other data related subjects, you should contact us using the contact methods provided on our website.

Use of cookies and other technologies

The Moondance Bar Website is designed to ensure you have a friendly and inviting experience when navigating around the different areas. Cookies are small files placed on your computer, mobile, tablet or alternate device and may be stored within your browsers memory. We do not use cookies which capture and/or store personal information. Opting out of the acceptance of cookies may limit your experience of the website and stop you from being able to access, use or view parts of our website.

Consent

Should you browse our website without withdrawing your consent for us to apply cookies, you consent to cookies being placed on your device. Pop-up notices are present around our website and will ask you to confirm your acceptance and understanding. You can withdraw your consent at any time by contacting us. Alternatively, you may block cookies by using the settings in your browser. For further details please consult the help menu in your browser. 

Essential Cookies

Some cookies are essential for the general operation of the website and to enable you to explore without any complications. These cookies allow, for example; the appropriate language to be displayed and the correct display options dependent on your device and browser choices.

Third-party Cookies

We may share information about your use of our site with our social media, advertising and analytics partners who may combine it with other information that you’ve provided to them or that they’ve collected from your use of their services.

Metrics and Analytics

We collect data which shows us the number of visitors to our website and to view the journey and direction taken throughout the browsing session. This allows us to highlight required improvements based on this data.

When do we share personal data?

We share information only where it is necessary to complete a subscription via our website using our third-party marketing provider, MailChimp, and our online hosting provider, GoDaddy. Details of how these organisations process and store your information can be found by using the following links;

https://mailchimp.com/legal/privacy/

https://uk.godaddy.com/agreements/privacy

Where do we store and process personal data?

Moondance Entertainment Limited store and process all data in the UK. Data may be processed and stored outside of the UK by our online hosting provider GoDaddy and marketing provider Mailchimp. Details of how GoDaddy and Mailchimp process and store this information can be found by using the following link;

https://uk.godaddy.com/agreements/privacy

https://mailchimp.com/legal/privacy/

How do we secure personal data?

Personal data is stored and secured using appropriate digital technologies including anti-virus and malware securities. We also ensure that your data may only be accessed by authorised individuals within our business, and only where there is a specific purpose to do so.

How long do we keep your personal data for?

We may retain your information for up to a period of 6 years from the date you make a booking and become a customer of Moondance Bar. If, however, you simply enquire about our products and/or services via written communications, do not proceed with making a booking with Moondance Bar and/or where we no longer hold a legitimate interest in storing your information, your data will be purged within the following 6 months.

If you become a subscriber to our email communications, we will continue to send you information about upcoming events and promotions until you unsubscribe. You may unsubscribe via the link at the bottom of each email we send you.

The data which is no longer kept under lawful or legitimate means is disposed of through digital deletion and secure destruction of physical copies.

Linking to other websites / third party content

We do not accept responsibility for any content linked to our website from external links, resources or sites. Links to external sites and resources from our website are for information purposes only, and do not necessarily reflect the views or opinions of Moondance Bar and/or its approved affiliated partners.